GRIEVANCE REDRESS MECHANISM FOR THE NILE COOPERATION FOR CLIMATE RESILIENCE PROJECT – NCCR (P172848)

GRIEVANCE REDRESS MECHANISM FOR THE NILE COOPERATION FOR CLIMATE RESILIENCE PROJECT – NCCR (P172848) 

ON CONSTRUCTION AND REHABILITATION OF HYDROLOGICAL AND WATER QUALITY MONITORING STATIONS UNDER NILE BASIN INITIATIVE (NBI)

Nile Basin Initiative (NBI) is a partnership of the 10 Nile Basin riparian states with a shared vision objective to promote sustainable socio-economic development through the equitable utilization of and benefit from the shared Nile Basin water resources. NBI has received funds from World Bank through the CIWA Trust Fund to cooperatively address the ever-increasing water quality and pollution control challenges in the basin. The project will support improvement of water quality monitoring national and regional levels to address the growing threats of degradation of water resources.

The activities will involve installation and commissioning of the new water quality equipment (station sensors, fields test kits, and laboratory equipment), including data management systems. The water quality sensors will be installed at selected regional hydrological stations which are currently undergoing rehabilitation under a project funded by European Union and the Germany Government.

In accordance with the World Bank’s Environmental and Social Standards, NBI has prepared an Environmental Social Management Plan (ESMP) that provides mitigation measures from the Project’s impacts and includes a Grievance Redress Mechanism (GRM). The purpose of the GRM is to allow communities, project stakeholders or other groups who believe that they may be negatively affected by the Project to raise a complaint to NBI.

While site specific complaint intake systems are being finalized, any grievance related with works of “Construction and Rehabilitation of Hydromet Stations in Nile Basin Countries” may be addressed using the three-step process below:

First step: Contact the NBI Secretariat office. 

Dr Florence Grace Adongo              
Executive Director              
Nile Basin Initiative Secretariat              
By e-mail to: nbisec@nilebasin.org              
By telephone to +256(417)705000/117              
By fax to +256(41)320971              
By post to: P. O. Box 192 Entebbe, Uganda             
 

Second step: contact the Nile Technical Advisory Committee

Dr Callist Tindimugaya        
Nile TAC Chair            
Commissioner for Water Resources Planning and Regulation     
Ministry of Water and Environment             
By e-mail to: callist_tindimugaya@yahoo.co.uk                
By telephone to +256(0)772531413              
By post to: P. O. Box 20026 Kampala, Uganda  

Third step: contact the World Bank Grievance Redress Service 

Complaints must be in writing and addressed to the GRS. They can be sent by the following methods:

Online, access the online form at (https://www.worldbank.org/en/projects-operations/products-and-services/grievance-redress-service#file)      
By e-mail to: grievances@worldbank.org       
By letter or by hand delivery to the World Bank Headquarters in Washington D.C., United States or any World Bank Country Office;       
 

A suggested form for submitting the complaint is available at: SUGGESTED FORM FOR REGISTERING A COMPLAINT | Nile Basin Initiative